Are you listening to your customers? All you need to know about customer feedback and Nexudus new Surveys
There are three significant reasons why your coworking space would benefit from customer engagement and feedback:
Word of mouth is the greatest form of marketing. How many times have you been persuaded by reviews on Glassdoor, Facebook, Google, TripAdvisor and Which? Over the years reviews and comments have influenced brands credibility and trustability.
It determines if customers should trust your company or buy into your services. Recommend other companies, businesses or entrepreneurs to your coworking space by developing brand trustability, so you simultaneously convert customers into ambassadors a clear indication that you are running a coworking space service that adds value with a credible reputation.
Taking user’s suggestions seriously and acting upon them while keeping them in the loop of the changes you’ve implemented as a result of their feedback is vital. It could be something as simple as making subtle changes to your cafeteria menu or maybe making a small amend to the conference room settings. These changes will reflect on how your customers value your service; it will also echo in how your customers interact with your space.
Satisfied customers are not always loyal. Everyone seems to be focused on customer satisfaction generation, rather than investing in a customer relationship strategy. Our piece of advice would be: grab the opportunity, stand out from the crowd and develop an emotional connection strategy with your customers, which should result in long-lasting positive results.
Let’s take a look at Apple as a brand. Their customers the 'Apple Tribe' These people are not merely satisfied customers, they have developed an emotional connection with Apple, it’s values and products. This is because Apple listens and engages with their buyers, their tribe, their customers, and in return, they enjoy the leverage of huge groups of people across the globe that essentially worship their brand. So, the moral here is that people love to feel like they are being listened to, that you care about them and would take out the time to connect with them.
Surveys provide a broad capability, they can be used to describe characters of a huge population, they are also dependable, allowing an accurate sample or data collection from your target customers. They are also convenient and one of the best ways to gain an insight on how to better serve the need of your customers! With Surveys, you can create, edit, schedule and review surveys for analysis.
Surveys by Nexudus So, what are we doing to support you to keep an eye on your customer’s needs and ideas? We have created the ultimate customer feedback tool, that will enable better and improved engagement with your users. Surveys is a feature that allows space owners to create, edit, manage and send surveys to their customers.
Want to know more? Get started and set up your first survey now.
Managing and tracking deliveries efficiently is a priority for your coworking space. Especially if you are looking to maintain a well-organised process across your business. Our motto at Nexudus is to always strive to make the lives of our users easier by adding new features and improving our tools to ensure that they are fully equipped to keep up with their space management needs.
If you happen to be in the city of Valencia, and you are looking to network in a flexible coworking space, at a historical breathtaking building dating back to the 18th century, which not too far from the famous River Turia, wayco is your lucky spot!.
Congratulations! You’ve made the brave decision to start your own coworking space. You are probably excited, may be nervous and you perhaps have some questions. This is why we have put together 5 tips on things to consider before opening your first coworking space.
Issuing a quote or a proposal for one of your desks or offices is, in many cases, far from a rigid and organised process. From the point of capturing the initial customer details, all the way to closing a deal, you want to make sure potential customers understand what you offer exactly, the type of community there is in your space as well the different facilities and services available.
In this entry Matt Webster, from Open Gov Hub, lets us dive into how they connected some Amazon IOT buttons to maximise the use and availability of their meeting rooms space.
**This is a guest article**. Ramon Suarez, author of The Coworking Handbook and founder of Betacowork Coworking Brussels, has created a course to help you build a thriving community!